Access Guide
Mount Murray Hotel and Country Club
Santon
Isle Of Man
IM4 2HT
Tel: 01624 661111
Fax: 01624 611116
Email: hotel@mountmurray.com
Web: http://www.mountmurray.com
Introduction
Services/facilities within the building include a swimming pool, unisex and ladies only gym's, aerobics, squash courts, physiotherapy, sun beds and unisex hair salon.
Services/facilities within the grounds include a golf club.
The swimming pool and gym are accessed via a variety of steps and through narrow turnstiles, with no gates.
There is an internal access between the club and the bedroom block.
Location
The venue is situated outside the centre of the town or city.
This venue is situated in Douglas.
The venue is on a road with a steep gradient.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.1m x 5m (10ft 2in x 16ft 4in).
The nearest designated bay is 32m (35yd) from the main accessible entrance.
The route from the car park to the entrance is not accessible to a wheelchair.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is a designated drop off point.
The drop off point is located outside the main entrance.
Outside Access (Main Entrance)
This information is for the entrance located on the car park.
There is not level access to the service.
The bell is in a suitable position to allow wheelchair users to gain access.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 170cm (5ft 6in) wide.
There is a second set of doors.
The doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 170cm (5ft 6in) wide.
No Level Access (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located outside the front door.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 180cm (5ft 10in).
Outside Access (Annex Entrance)
This information is for the entrance located to the front of the building.
There is not level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
There is a second set of doors.
The doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
No Level Access (Annex Entrance)
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 1 steps to the area/service.
The steps are clearly marked.
The steps are shallow.
The steps do not have handrails.
Reception
The reception desk is 10m (11yd) from the front entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
Lighting levels are bright.
There is not a hearing assistance system.
Inside Access
There is level access to the service.
This venue does play background music.
The lighting levels are low.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift (Bedroom Block)
There is a lift for public use.
The lift is located on the left hand side of the residential entrance.
The lift is a standard lift.
The floors which are accessible by this lift are G-6.
The lift is 17m (18yd) from the accessible entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.06m x 2.1m (3ft 5in x 6ft 10in).
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does have tactile markings.
Rooms
The Tourist Board rating is 4 star.
There are 90 room(s) in total.
There are 27 standard ground floor rooms.
Adapted Rooms
There are adapted ensuite facilities
There is/are 8 room(s) with adapted ensuite facilities.
Location of and access to rooms with adapted ensuite
The adapted room viewed is 55m (60yd) from the main entrance.
There is level access from an accessible entrance
Some adapted rooms are located in a separate building from the main hotel.
There is level access leading to the adapted room in a separate building.
Adapted Room
The room number or room name viewed was 001.
The width of the door is 86cm (2ft 9in).
The height of the bed is 79cm (2ft 7in).
The measurement between the bed base and floor is 5cm (1in).
Light switches are within 120cm (3ft 11in) from floor level.
There is not a functional emergency alarm in the room.
No emergency alarm is fitted in the room.
An adjoining room is available.
Assistance dogs are welcomed to stay with guests in adapted rooms.
Adapted Ensuite
The width of the door to the ensuite is 92cm (3ft ).
The door opens outwards.
The door weight is heavy.
The door is locked by a twist lock.
The dimensions of the adapted ensuite are 185cm x 318cm (6ft x 10ft 5in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 165cm (5ft 4in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
Wall mounted grab rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
The toilet seat is 47cm (1ft 6in) above floor level.
There is a toilet roll holder.
The toilet roll holder cannot be reached from seated on the toilet.
It is not placed higher than 100cm (3ft 3in) in height.
There is a sink.
The sink cannot be reached from seated on the toilet.
The height of the sink is 74cm (2ft 5in).
The tap type is lever.
There is a mixer tap for the sink.
There is not a functional emergency alarm in the ensuite.
No emergency alarm is fitted in the room.
Disposal facilities are not available.
There are mirrors.
Mirrors are placed at a lower level or at an angle for ease of use.
Bath and Shower
Wheel In Shower
There is a wheel in shower.
The shower head height is adjustable.
The shower control type is twist/turn.
The shower seat is flip down.
The flip down or fixed seat height is 40cm (1ft 3in).
There are handrails available.
Signage, colour contrast and lighting in adapted rooms
There is no Braille signage on or near the hotel door.
There is no tactile signage on or near the hotel door.
There is no pictorial signage on or near the hotel door.
There is no additional signage on or near the hotel door.
The colour contrast between the external hotel room door and wall is good.
The colour contrast between the walls and floor is good.
The colour contrast between the internal hotel room door and wall is good.
The colour contrast between the external ensuite door and wall is good.
Lighting levels are medium.
Colour contrast and lighting in adapted ensuite
The colour contrast between the internal ensuite door and wall is good.
The colour contrast between the walls and floor in the ensuite is good.
The colour contrast between the drop down rails and wall is good.
The colour contrast between the grab rails and wall is good.
Lighting levels are medium.
Auxiliary Aids - general
Some of the hotel rooms have auxiliary aids for people with sensory impairments.
Teletext/Subtitles/Ceefax are available.
Standard Rooms
Ground Floor Standard Rooms
There are standard rooms on the ground floor.
Standard Rooms on Other Floors
The adapted rooms are located on the ground floor.
The height of the shower control is 84cms.
There is a swimming pool.
There is a fitness suite.
The showers in the en-suite bathrooms in the adapted rooms have lever controls.
Swimming Pool
There is not a ramped entrance into the water.
There is not a wet side chair available.
There is not a hoist for wheelchair users to access the water.
There are not steps into the swimming pool.
There is a ladder type entrance into the water.
Restaurant / Bar (Lakeview Bar)
Full table service is available.
No tables are permanently fixed.
No chairs are permanently fixed.
The distance between the floor and the lowest dining table is 64cm (2ft 1in).
There is ample room for a wheelchair user to manoeuvre.
Menus are available hand held.
Menus are not available in Braille.
Menus are not available in large print.
Menus are clearly written.
Menus are presented in contrasting colours.
The type of food served here is hot and cold snacks.
Restaurant / Bar (Lakeview Bistro)
Once inside, there is level access to the service.
Full table service is available.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
The distance between the floor and the lowest dining table is 72cm (2ft 4in) cm.
Menus are hand held.
Menus are not available in Braille.
Menus are not available in large print.
Menus are clearly written.
Menus are presented in contrasting colours.
The type of food served here is breakfast, lunch and dinner.
Adapted Changing Room
There are not adapted changing rooms available.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
The adapted toilet is 14m (15yd) from the accessible entrance.
The adapted toilet is located on the left hand side of the foyer.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards.
The door is locked by a twist lock.
The dimensions of the adapted toilet are 186cm x 187cm (6ft 1in x 6ft 1in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 99cm (3ft 2in).
The tap type is lever.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 42cm (1ft 4in).
There is a hand dryer.
The hand dryer is not placed higher than 100cm.
There is a towel dispenser.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 102cm (3ft 4in) high.
There is a sink.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the walls and floor is fair.
Wall mounted and drop down rails are available.
There are baby changing facilities in the adapted toilet.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on the right hand side at the top of the stairs.
The female toilets are 33m (36yd) from the accessible entrance.
Inside the venue, there is not level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on the right hand side at the top of the stairs.
The male toilets are 32m (35yd) from the accessible entrance.
Inside the venue, there is not level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
Additional Information
Staff do not receive disability awareness training.
Documents are not available in Braille.
Documents are not available in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service cannot be requested.
There is an open fireplace.
Plastic cups are available.
Plastic cutlery is available.
Drinking straws are available on request.
Staff are trained to take TypeTalk calls.
