Access Guide
Brent House / One Stop Contact Centre
349-357 High Road
Wembley
Middlesex
HA9 6BZ
Tel: 020 8937 1200
Fax: 020 8937 1989
Web: http://www.brent.gov.uk
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 13:00 |
| Friday | 09:00 - 17:00 |
| Saturday | 09:00 - 13:00 |
| Sunday | Closed |
The contact centre is open from 8:00 to 20:00
Location
The venue is situated within the centre of the town or city.
This venue is situated in Wembley.
The venue is on a road with a steep gradient.
The nearest mainline Railway Station is Wembley Stadium.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 3 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 6m x 3.7m (19ft 8in x 12ft 1in).
The nearest designated bay is 15m (16yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
The car park surface is cobbled.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
Outside Access (Main Entrance)
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 200cm (6ft 6in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 200cm (6ft 6in) wide.
No Level Access (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the venue.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 200cm (6ft 6in).
Reception
The reception desk is 6m (19ft 8in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
The lighting levels are bright.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
The adapted toilet is 16m (17yd) from the main entrance.
The adapted toilet is located at the rear of the venue.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The dimensions of the adapted toilet are 172cm x 200cm (5ft 7in x 6ft 6in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 90cm (2ft 11in).
The tap type is lever.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 40cm (1ft 3in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 87cm (2ft 10in) high.
Colour contrast and lighting in adapted toilets
The contrast between the walls and floor is good.
Lighting levels are bright.
There are baby changing facilities in the adapted toilet.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located at the rear of the venue.
The female toilets are 13m (14yd) from the main entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located at the rear of the venue.
The male toilets are 10m (11yd) from the main entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is generally on duty.
Staff are trained to BSL level 2.
